MEGAFAUNA

In general, we do not accept any cancellation, size change etc after payment without a valid reason.

We do not accept PayPal eChecks, and will cancel them immediately.

We won't accept any returns or exchanges unless the products are faulty.

Any mistakes made by us for wrong items will be reimbursed for delivery and return shipping fees. We will also gladly send you a replacement of the same item, but if the item is already sold out by the time it's returned to us, we will issue a refund. We are proud to offer many items as limited editions, and hope that you will understand.

Damages which have occurred during shipment will be subject to an EMS/ UGX (Maximum insurance up to 2,000,000 yen) or International ePacket (Maximum insurance up to 6,000 yen) claims report. However, in the case of the item matching the store description we will request that the customer pays for the delivery and return shipping plus PayPal or Credit Card fees (the amount will be notified via e-mail). Please understand the shipping fees can be quite expensive so we cannot cover them for orders which have been delivered normally.
We have careful checked and packaged each order (except "damage items"). If we find any unlisted damage during packaging we will send a damage pic(s) immediately. Also we record on the web store if print(s) have damage and to what degree. However, there are some products which might incur damage, even if the outside package or tube is undamaged and carefully packed. The shipping company's transportation method can involve car, air, bike etc. Packages may receive some shocks, shakes etc during transport. Please send us photos of the delivered package and make a damage report at your local post office as soon as possible. Japan EMS or UGX or International ePacket will take action for the damages when they have received the report. Japan EMS or UGX or International ePacket can't take any action (award compensation for damages etc) before they receive the report.

As for DHL and FedEx
Damages which have occurred during shipment will be subject to DHL PAKET (Maximum insurance is 19SDR/KG) or DHL EXPRESS (Maximum insurance is 5,000,000 JPY) or FedEx IP (Maximum insurance is 9,000 JPY) or FedEx IP Plus (Maximum insurance is 10,000,000 JPY) claims report. However, in the case of the item matching the store description we will request that the customer pays for the delivery and return shipping plus PayPal or Credit Card fees (the amount will be notified via e-mail). Please understand the shipping fees can be quite expensive so we cannot cover them for orders which have been delivered normally.
We have careful checked and packaged each order (except "damage items"). If we find any unlisted damage during packaging we will send a damage pic(s) immediately. Also we record on the web store if print(s) have damage and to what degree. However, there are some products which might incur damage, even if the outside package or tube is undamaged and carefully packed. The shipping company's transportation method can involve car, air, bike etc. Packages may receive some shocks, shakes etc during transport. Please send us photos of the delivered package and make a damage report at your local DHL or FedEx as soon as possible. DHL or FedEx will take action for the damages when they have received the report. Japan DHL or FedEx can't take any action (award compensation for damages etc) before they receive the report.

* As for the declared customs value - insurance will cover the price you specified.

Undeliverable Packages
When the carrier returns an undeliverable package to us, we will not refund the shipping and handling charges caused by incorrect address, Refusal by Recipient or incorrect information provided. We are unable to re­ship orders that are returned to us as undeliverable. If you want to re-­ship the package you will need to contact us and pay for new shipping and handling charges.