Shopping Guide

How to Order

Add items to cart

Add items to your cart by clicking on the Add to Cart button for each item you want to buy.

Confirm cart contents

Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

Check out

You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Confirm order details

You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.

Receive items

The last step is waiting to receive your order. Depending on the shipping option selected, this may take some time. Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!

Shipping Methods

International ePacket Light

Orders will be shipped via International ePacket Light (Airmail). Shipping costs and delivery time vary depending on the country, quantity and weight of the items you purchase as well as the volume of the package, number of shipments of your order. Your order will be dispatched after confirmation of payment.

Undeliverable Packages
If packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will not refund the shipping charges caused by incorrect address, Refused by Recipient or incorrect information provided. We are unable to re-ship orders that are returned to us as undeliverable.

We will use simple packaging, with lightweight materials.
Tracking service is available for some countries.
Approximate delivery time - about two to four weeks.
No Insurance.


International ePacket

Orders will be shipped via International ePacket (Registered airmail). Shipping costs and delivery time vary depending on the country, quantity and weight of the items you purchase as well as the volume of the package, number of shipments of your order. Your order will be dispatched after confirmation of payment.

Undeliverable Packages
If packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will not refund the shipping charges caused by incorrect address, Refused by Recipient or incorrect information provided. We are unable to re-ship orders that are returned to us as undeliverable.

We will use simple packaging, with lightweight materials.
Tracking service is available for some countries.
Approximate delivery time - about five to fifteen days.
Maximum insurance up to 6,000 yen.


EMS

Insurance are charged in addition to the above amount.

Orders will be shipped via Japan EMS service.
Shipping costs and delivery time vary depending on the country, quantity and weight of the items you purchase as well as the volume of the package, number of shipments of your order. Your order will be dispatched after confirmation of payment.

Undeliverable Packages
If packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will not refund the shipping charges caused by incorrect address, Refused by Recipient or incorrect information provided. We are unable to re-ship orders that are returned to us as undeliverable.

We will carefully package orders, using sturdy packaging materials.
Tracking service is available for all countries.
Approximate delivery time - about three to eight days.
Maximum insurance up to 2,000,000 yen.

Payment

PayPal

NOTE: We must ship to the buyer's verified PayPal address.

Credit Card via the Kuroneko Web Collect.

System Requirements

Internet Browser

Windows: Microsoft Edge, Internet Explorer 11, Firefox, Google Chrome

Mac OSX 10.10 or higher: Safari, Firefox, Google Chrome

iPad iOS 9.0 or higher: Safari

Android Tablet 5 or higher: Chrome

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SSL
SSL

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